LIVE & ONLINE CONFERENCE - 14 & 15 October 2025, London
Partnered Approaches to Demand Reduction Using Higher-Resolution Data in Operationally Complex Settings
14 & 15 Oct 2025
Partnered Approaches to Demand Reduction Using Higher-Resolution Data in Operationally Complex Settings
14 & 15 Oct 2025
Large Industrial & Non-Household Users of Water Equal a Big Opportunity for Savings
Did you know?
Non-household (NHH) water users—businesses, public sector facilities, and large industrial customers—often make up just 1% of all water connections, yet they consume between 25% and 30% of total water supply. In some regions, that share is even higher.
And that …
UK water utilities are expected to deliver a 7–9% reduction in non-household water demand by 2030—a target directly tied to ODI performance, funding, and regulatory scrutiny.
These figures lead to one critical question How do you ensure that business-critical targets—those influencing both funding and operational performance—aren’t just aspirational, but actually achieved?
Meeting such goals requires a strategic, integrated approach: one that leverages the precision of smart metering, collaborative partnerships with retailers, and targeted behavioural interventions for high-use customers. It also means thinking ahead for emerging segments like data centres, ensuring longer term water efficiency targets are embedded into every part of the customer engagement strategy
Closing the Coordination Gap: Practical Solutions for Utilities and Retailers
Fragmented rollout plans, inconsistent data sharing, and sometimes patchy coordination between wholesalers and retailers are stalling progress. This conference agenda is designed to move beyond theory into practical solutions: who drives standardisation, how national frameworks can be established, and which real-world models are already delivering results.
The speakers will share insights that empower attendees to accelerate deployment, integrate systems, and unlock smarter outcomes for non-household customers.
Who Should Attend?
The agenda is based on more than 50 in-depth consultations with water utilities, retailers, and major water users across various sectors, including food and beverage production and oil refining. We even included one data centre operator to gain a full-spectrum view of future water demands.
What We Heard from the Utility Side
Utility leaders, including Heads of Market Services and Non-Domestic Metering, made it clear: smart metering and data logging are seen as strategic levers for improving market performance and reducing demand. Specifically, they have the potential to transform the quality, speed, and trustworthiness of data flows—and reduce the volume, delay, and complexity of bilateral requests.
This conference addresses those exact priorities—offering detailed sessions on aligning metering rollout with market performance standards (MPS/OPS), improving data quality, and managing customer site upgrades with minimal disruption. You’ll gain practical insight into the operational trade-offs between smart meters and loggers, scalable approaches to improve CMOS data quality, and frameworks for streamlining wholesaler–retailer coordination.
Retailers Are Ready—If the Data Delivers
Retailer voices—spanning Heads of Operations, Market Services, and non-household strategy teams—stressed the importance of gaining faster, cleaner, and more consistent data from wholesalers. They’re interested in learning about what's happening in the market as well as smart metering and logging solutions that unlock real-time insight and allow them to offer tailored, value-added services to high-usage customers.
This event is designed to meet those needs directly, with focused sessions on improving wholesaler–retailer data collaboration, deploying smarter data loggers for near-real-time visibility, and segmenting non-household customers for targeted service offers. We’ll also explore how smart-enabled tariffs and usage alerts can support retention and reduce complaints, particularly for complex multi-site or industrial clients.
On the data utilisation side, we’re also drawing lessons from energy, telecoms, and other sectors that have navigated high-volume, real-time data management, helping water utilities and retailers adapt proven models to their networks.
Why Large Water Users Are Central to the Conversation
Roughly 15% of our consultation base consisted of large water users themselves. Utilities and retailers alike flagged this as essential: to design effective solutions, we need the end user’s voice in the room. That’s why this event includes dedicated sessions and panels that put water-intensive users at the centre of the discussion—not as an afterthought, but as co-creators of the market’s future.
We are aiming to bring in facilities managers, sustainability leads, and operational heads across sectors like food processing, pharma, logistics, and data centres. Sessions will explore how to overcome cost barriers to complex installations, enable more responsive alert systems, and co-develop metering and efficiency strategies that reflect the realities of on-site operations.
Global Lessons for a UK-Centric Market
Although the UK market has its retail structure, the core challenges—industrial engagement, installation logistics, and data strategy—are shared globally. That’s why we’ve also engaged with European and North American utilities. Delegates will benefit from fresh, internationally transferable insights that directly inform more innovative implementations here in the UK and Europe. You’ll see that reflected throughout the agenda, which is now available to download.
Case Studies from Complex Sites: How Utilities are Driving Real Savings
We’ll showcase where bolt-on technologies can bridge the gap between standard data logging and near-instant insights, helping utilities and partners accelerate transformation. Expect operational case studies and deep dives into how leading utilities and technology providers have delivered measurable improvements—and how to replicate their success.
Integrating Sub-Meter Data with Main Meter Data: A Strategic Imperative
Integrating sub-metering at complex sites isn’t just a technical challenge—it’s an operational shift that requires collaboration with retailers and their largest customers. We’ll tackle best practices for seamless integration, ensuring utilities and retailers can provide high-quality, actionable usage insights that drive business improvements.
Navigating Ownership Complexities
A major operational bottleneck—highlighted by every UK and European utility we spoke to—remains the question of supply pipe ownership, meter placement, and repair liabilities.
We’ll explore the current regulatory position, policy gaps, and practical strategies for clarifying responsibilities, ensuring rollouts proceed without ambiguity.
And it’s not enough to focus exclusively on “big users.” We’ll also examine how utilities can structure fixes, payment plans, and social tariffs that reflect real-world business cash flows, acknowledging that many businesses face tighter margins and higher taxes.
Technical Challenges and Solutions: Deploying Smart Metering at Scale
Complex sites like oil refineries, hospitals, and data centres can’t easily shut down for meter changes. We’ll showcase dynamic metering deployment models, phased installations, and sub-metering strategies that accommodate continuous operations while maintaining data quality.
We’ll also spotlight change management frameworks that empower users to translate data into operational savings and sustainable water management practices.
Beyond the Challenges: Delivering Solutions
This agenda aims to accelerate the process of finding practical solutions. From international case studies to innovative deployment strategies, from behavioural change frameworks to technical deep-dives, we’re equipping attendees with actionable insights and real-world examples that will drive water efficiency across the non-household sector.
Solutions include:
- Synthesising multi-country lessons into adaptable blueprints
- Highlighting roadmaps that integrate technology, people, and policy
- Demonstrating advanced analytics platforms that transform data into actionable insights
- Exploring dynamic metering deployment models for continuous operations
- Showcasing governance frameworks that enable consistent, interoperable data sharing
The Endgame: An Integrated Ecosystem of Insights and Services
Ultimately, the goal isn’t just deploying smart meters—it’s building an integrated ecosystem that combines insights, services, and measurable value for business customers.
The conference outlines the steps, technologies, and partnership models that transform fragmented pilots into fully integrated operational platforms, delivering results that align with regulatory targets and commercial growth.
Reserve your place now to engage with leading utilities that are already navigating the complexities of large industrial users, and join the conversation that’s shaping the future of non-household smart water metering and data-driven water efficiency programmes.
