Lessons in Non-Household Engagement That Transcend Market Structures
Water utilities across Europe, the Middle East, North America, and beyond are navigating intensifying regulatory pressures to drive non-household water efficiency, reduce leakage, and achieve ambitious environmental targets. Even in regions without formal water retailers, such as the UK, utilities have voiced the need for robust frameworks to engage high-use customers, design effective tariffs, invest wisely in data infrastructure, and develop internal regulatory strategies that deliver actual outcomes.
Beyond the Meter: Making a Real Impact on High-Use Customers
A consistent challenge for global utilities is managing demand among the largest water users—industrial sites, hospitals, large offices, industrial processing, data centres, and the hydrogen sector. These are the hardest to reach with behavioural and operational efficiency messages, yet they represent the biggest opportunities for driving meaningful change.
Join the Conversation on Scaling Smarter Strategies for Large Water Users
We’re inviting international utilities to share insights on topics of shared strategic importance—whether it’s the operational complexity of configuring smart meters and data loggers, the stress points that drive successful metering projects, or real-world case studies where water efficiency gains have been achieved. Utilities often operate in silos with limited exposure to proven approaches from international peers. This event breaks down those barriers and brings global perspectives into one forum.
The underlying technologies—smart meters, loggers, analytics platforms, customer dashboards—are all globally relevant. Our agenda brings these together in a unified approach, enabling utilities to benchmark their progress, learn from both regulated and deregulated markets, and accelerate their performance through case studies, frameworks, and proven advice. By focusing on trust, data-driven insights, and collaborative design, we’re helping utilities develop solutions that drive real consumption reductions and shorten learning curves.
Avoiding Pitfalls: Lessons Learned from Pioneers
This conference is designed to help utilities move beyond metering installations and into measurable outcomes. You’ll leave with clear strategies to ensure smart metering, data logging, and behavioural engagement translate into real-world efficiency, performance gains, and funding protection.
What you’ll gain:
🔷 Practical approaches for delivering non-household demand reduction in complex, high-
use environments
🔷 Insight into wholesaler–retailer collaboration to overcome engagement and data
access barriers
🔷 Transferable lessons from global case studies—adapted for the UK’s unique
market model
You’ll hear real-world examples of successful smart metering and data logging deployments—what worked, what didn’t, and why—to help you avoid common pitfalls in your utility.
Don’t miss this opportunity to unite with utilities, retailers, and regulators across the water sector to build a shared roadmap for efficiency success.