Gain The Insight And Partnerships Needed To Better Serve High-Use Customers

This agenda has been crafted to equip retailers with a precise understanding of the real specifics in smart metering, data logging, and driving water efficiency improvements for high-usage customers. 

Explore Collaborative Pathways For Resolving Data Frictions, Site Complexity, And Shared Accountability In Large-User Engagement

As retailers operating at the frontline of customer engagement, you’ve made clear the strategic complexity of navigating commercial pressures, data limitations, and the imperative to build trust with high-consumption clients. This event is designed to equip you with the frameworks, insights, and practical strategies to address these intertwined challenges with clarity and confidence.

The research underpinning this event is both detailed and inclusive—designed to support retailers at different stages of their journey. We recognise the reality on the ground: some retailers offer highly developed water efficiency and data-driven services, while others operate with a more transactional, billing-focused model. This diversity isn’t a weakness—it reflects the evolving nature of the market. That’s why this event creates space for retailers, non-household customers, and wholesalers to come together, interrogate what’s fit for purpose at the site level, and ask the right strategic question: is smart metering—or any intervention—the right solution for this customer, in this context?

Pathways For Smarter Segmentation, Tariff Design, And Behavioural Tools To Future-Proof Your Commercial Model

Your customer base is incredibly diverse, spanning large industrial sites, hospitals, and significant retail units, each with its own water usage patterns, operational challenges, and investment appetite for efficiency solutions. You’ve told us you need to segment these customers effectively and deliver tailored, data-driven strategies—something often more complex than the utilities’ traditional bulk supply model.

You rely on utilities for raw metering data, yet delays, inconsistencies, and the lack of real-time updates often constrain your ability to provide accurate billing, consumption insights, and timely efficiency advice to your customers. 

This event aims to help you address those barriers and unlock value for both you and your clients. 

Learn how utilities and other retailers are working towards: 

🔹 Segmenting high-use customers with more precision—based on behaviour, operations, 

 and value potential 

🔹 Designing differentiated services that reflect customer needs, not wholesaler structures

🔹 Working around data delays and inconsistencies to deliver real-time, actionable insights

🔹 Collaborating more effectively with wholesalers on shared-site decisions, leakage 

      resolution, and smart meter deployment

🔹 Positioning your offering for AMP8 and beyond—as customers, regulators, and the market 

     expect more from water retail
 

Be Part Of The Strategic Conversation Shaping How The NHH Market Delivers Better Outcomes For Customers, Retailers, And The Sector

Every commercial retailer we engaged with raised the same challenge: the dichotomy faced by multi-site customers. Picture a national hamburger chain, with some sites in London territory benefiting from smart meters, while others over the border have none. If you’re trying to get unified data, you need consistent granularity, one platform, and one source of truth—an essential discussion point in this event. 

Beyond the Tech: Discover How To Turn Data into Actual Results & Value Added Services

You’re also eager to talk more about how to leverage the data itself. Yes, there are operational constraints in implementing the technology, but once the smart meter, submeter, and logger are in place—and everyone acknowledges it’s possible—the focus shifts to what retailers and utilities do with that data. How can it be capitalised on to help the customer, help the retailer, and support utilities in achieving their 9% targets? This event is designed to get those discussions going. 

Whether you're navigating complex customer portfolios, seeking better data from utilities, or preparing to lead on value-added services, this conference offers a rare opportunity to align your smart metering strategy with both operational and commercial outcomes.

Join us to build the partnerships, insights, and practical strategies that will help define your customer approach and value proposition in the business segment for the next decade.