Aligning Data, Engagement and Delivery in the NHH Segment
Non-household water users—businesses, public facilities, and industrial sites—represent a small fraction of total connections, yet they drive a disproportionate share of overall consumption. For UK utilities, this segment holds the key to unlocking meaningful demand reduction, delivering regulatory outcomes, and protecting ODI-linked revenue. But with performance incentives, reputational risk, and funding decisions on the line, one question cuts through the noise: How will utilities ensure these critical targets are not only set—but met?
Smart metering and data loggers alone are unlikely to deliver the 7-9% reduction UK water utilities need to engage high-use customers; what’s also required is a comprehensive approach that combines behavioural engagement, tailored incentives, and seamless data integration with customer and retailer systems.
Solving Complexity: Smarter Metering or Enhanced Logging at Complex Sites?
The core agenda addresses the persistent gaps that are holding back progress both in the UK and internationally: inconsistent data standards; best practice sharing on large-user engagement; the complexity of industrial sites; and fragmented collaboration between utilities and high-demand sectors like data centres and hydrogen.
An Agenda That Reflects Real Utility Challenges
This conference creates a neutral space where wholesalers, retailers, regulators, and industrial water users can align on shared goals—reducing demand while enabling industrial growth—through higher-quality, more granular data.
Avoiding Pitfalls: Lessons Learned from Pioneers
This conference is designed to help utilities move beyond metering installations and into measurable outcomes. You’ll leave with clear strategies to ensure smart metering, data logging, and behavioural engagement translate into real-world efficiency, performance gains, and funding protection.
What you’ll gain:
🔷 Practical approaches for delivering non-household demand reduction in complex, high-
use environments
🔷 Tools to align smart metering deployments with ODI and PCD delivery requirements
🔷 Insight into wholesaler–retailer collaboration to overcome engagement and data
access barriers
🔷 Transferable lessons from global case studies—adapted for the UK’s unique
market model
You’ll hear real-world examples of successful smart metering and data logging deployments—what worked, what didn’t, and why—to help you avoid common pitfalls in your utility.
Don’t miss this opportunity to unite with utilities, retailers, and regulators across the water sector to build a shared roadmap for efficiency success.